Refund policy
Only goods that have been unused, unopened and not damaged may be returned to the provider within 30 days. We do not refund items when:
A client has had a change of mind, or products have been opened and tampered with and not in a resalable condition. You are welcome to return goods when the incorrect item has been delivered. The client will be refunded the goods less the courier/postage fee unless we delivered the incorrect items.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info@wildcoolers.com
5 (five) Year Limited Warranty :
Please send us the following information to exercise our Warranty :
- Full Name
- Mobile Number
- Landline (alternate, if applicable)
- Physical Address (to collect your product)
- Hours in which the product can be collected (weekdays only)
- Product name (to be reviewed)
- Attach a few pictures which best represent the fault you want to claim for.
Once you’ve completed and returned the above information to info@wildcoolers.com, one of our team will contact you back within 1-2 days (weekends excluded) once our review has been concluded. If your warranty claim is approved, you will be sent the return details to ship your product back to our service team.
SHIPPING YOUR RETURN
Please follow the following guidelines when shipping your returned product :
- Pack your item securely in adequate cardboard packaging to ensure there is no damage to the returned product during transit.
- Include a receipt/ proof of your purchase of the product.
- Attach your return label to the package.
- Once your courier has collected the package, please email (info@wildcoolers.com) us your courier waybill, so we can track your parcel and assist should there be any delays.
5-YEAR LIMITED WARRANTY
We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all WILD Cooler products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions.
In order for your warranty claim to be approved, the following conditions must all be met:
- You must have purchased the product from www.wildcoolers.com or an authorised WILD Coolers dealer.
- You must provide proof as to the date of purchase.
- You must return the product to WILD Coolers (26 Abelia Road, Kloof, 3610, Durban, KZN, South Africa) at your own expense, however, WILD Coolers will return your product back to you at our expense.
- You must have used the product only as intended and in accordance with the product’s care instructions.
If a defect occurs as the result of the product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. If the product has been customized by WILD Coolers, the customised mark will also be replaced. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colours and materials over extended time and use are not warranted.
WARRANTY PERIOD
5 (FIVE) YEAR WARRANTY PERIOD
We will make every effort to replace limited edition or discontinued products but cannot guarantee their availability for replacement. Any limited edition or discontinued product still under its applicable warranty that cannot be replaced with an identical product will be replaced with the equivalent model/ colour based on availability.
We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.
WARRANTY DISCLAIMER
There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.
UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER REASON, WILL ‘WILD COOLERS’ BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Please send us the following information to exercise our Warranty :
- Full Name
- Mobile Number
- Landline (alternate, if applicable)
- Physical Address (to collect your product)
- Hours in which the product can be collected (weekdays only)
- Product name (to be reviewed)
- Attach a few pictures which best represent the fault you want to claim for.
Once you’ve completed and returned the above information to info@wildcoolers.com, one of our team will contact you back within 1-2 days (weekends excluded) once our review has been concluded. If your warranty claim is approved, you will be sent the return details to ship your product back to our service team.
SHIPPING YOUR RETURN
Please follow the following guidelines when shipping your returned product :
- Pack your item securely in adequate cardboard packaging to ensure there is no damage to the returned product during transit.
- Include a receipt/ proof of your purchase of the product.
- Attach your return label to the package.
- Once your courier has collected the package, please email (info@wildcoolers.com) us your courier waybill, so we can track your parcel and assist should there be any delays.
5-YEAR LIMITED WARRANTY
We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all WILD Cooler products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions.
In order for your warranty claim to be approved, the following conditions must all be met:
- You must have purchased the product from www.wildcoolers.com or an authorised WILD Coolers dealer.
- You must provide proof as to the date of purchase.
- You must return the product to WILD Coolers (26 Abelia Road, Kloof, 3610, Durban, KZN, South Africa) at your own expense, however, WILD Coolers will return your product back to you at our expense.
- You must have used the product only as intended and in accordance with the product’s care instructions.
If a defect occurs as the result of the product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. If the product has been customized by WILD Coolers, the customised mark will also be replaced. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colours and materials over extended time and use are not warranted.
WARRANTY PERIOD
5 (FIVE) YEAR WARRANTY PERIOD
We will make every effort to replace limited edition or discontinued products but cannot guarantee their availability for replacement. Any limited edition or discontinued product still under its applicable warranty that cannot be replaced with an identical product will be replaced with the equivalent model/ colour based on availability.
We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.
WARRANTY DISCLAIMER
There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.
UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER REASON, WILL ‘WILD COOLERS’ BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
